In order to provide our clients with our professional services, we may collect and use personal information about you and others. If we are not provided with all the personal information we request, we may not be able to provide you with our professional services.
The type of personal information we collect includes, but is not limited to, contact details, dates of birth, gender, financial records and other contact details. On occasion we may also collect government identifiers such as drivers’ licences, passport and Medicare numbers, visa and work permit status.
We do not normally collect or store ‘sensitive information’, as defined in the Privacy Act 1988 (e.g. information about ethnic origin, religious beliefs or health). However, where we are required to and it is practicable to do so, we will seek your explicit consent before collecting your sensitive information and inform you of the purpose at the same time.
Generally, we collect a client’s personal information only from the individual client.
However, occasionally we may also collect personal information from someone other than the individual, for example from suppliers, contractors and third party service providers to operate our business such as contact details and account details. We may also collect personal information that is publicly available.
We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
Our employees are obliged and trained to respect the confidentiality of any personal information held by us.
We collect personal information so we can:
We use and disclose the personal information we collect for the purposes indicated above, and for other secondary purposes.
We usually disclose the personal information we collect to our related entities, service providers and contractors, who help us supply our products and services.
Except where indicated above, we will not use or disclose personal information unless:
We are likely in the future to disclose your information to an overseas contractor in Vietnam. If in future we wish to disclose personal information to overseas recipients, we will only do so with your consent or otherwise in compliance with the Australia Privacy Principles.
We may use personal information to advise the individual concerned of new products and marketing initiatives that we think may be of interest to them. This may include product and service offerings, newsletters and general information about us.
Those who prefer not to receive information about our products and services can ask to be removed from the relevant circulation list by contacting us, using the details listed below.
We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service on an individual, unless individuals have expressly consented to that disclosure
If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us, using the details listed below. However, where:
we may deny your request for access.
If we deny your request for access, we will let you know why.
We may also charge a fee to cover the reasonable costs we incur in processing your request.
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information.
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.
We do not use this technology to access any personal information of a user in our records and a user cannot be personally identified from a cookie.
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction.
We will log your complaint and our privacy officer will:
If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, please let us know by contacting us at:
Hassos & Associates Pty Ltd